PlayAmo Casino Frequently Asked Questions

FAQ page is designed to answer some of the most common questions that players have when it comes to online gambling. This PlayAmo Casino page should provide you with the information you need to navigate the Australian online casino. From questions about legalities and regulations to queries about bonuses and payment methods, we’ve got you covered.

How can I set up a new account at PlayAmo?

To create a new account, click the ‘Sign Up’ button, fill in the necessary details, and verify your email through the link sent to you.

I've forgotten my password, what should I do?

Click the ‘Forgot Password?’ link for instructions on resetting your password via email.

What if I forget the email address I registered with?

Contact customer support through LiveChat or email for help in recovering your registered email address.

Is it possible to change the email address I registered with?

No, once registered, your email address cannot be changed.

Am I allowed to have more than one PlayAmo account?

No, multiple accounts per user/IP/computer/household are not permitted.

How do I switch between different currencies in my account?

After adding a new currency in ‘My Account’, simply click ‘Select’ next to your preferred currency.

Can I trust the fairness of the games offered?

Yes, our games are provably fair and comply with RNG certification and licensing standards for fairness.

What types of currencies does PlayAmo Casino support?

Playamo accepts various currencies including EUR, USD, CAD, and several cryptocurrencies.

How quickly are deposits reflected in my PlayAmo account?

Deposits are processed instantly, allowing you to play games immediately after depositing.

Are there any fees for depositing or withdrawing funds?

Fees depend on the chosen currency and method; some transactions are free while others may incur a small fee.

What are the minimum deposit and withdrawal limits?

The minimum deposit and withdrawal amounts vary by currency. Please refer to our Payments page for detailed information.

What is the timeframe for processing withdrawals?

Withdrawals are usually processed quickly, though some cases may require up to 12 hours.

What exactly is a bonus?

A bonus is additional money added to your balance, subject to specific promotion terms and wagering requirements.

How can I determine the wagering requirement for my bonus?

Check the ‘Bonuses’ tab in ‘My Account’ for details on active bonuses and their specific wagering requirements.

What steps do I need to take to receive my welcome bonus?

Make a minimum deposit of 20 AUD and select the option for a deposit bonus during the transaction.

What is the wagering requirement for bonuses?

Wagering requirements vary by promotion. Please refer to the Bonus Terms and Conditions page for more details.

Is it possible to play casino games without real money?

Yes, you can play games in Fun mode without risking real money.

What should I do if a game freezes during play?

In the event of technical issues, unfinished rounds are typically resolved on the server. Contact support if the issue persists.

How secure is my personal information on Play Amo?

Your information is highly secure, protected by 128-bit SSL encryption and PGP protocol.

Do I need to verify my account for transactions?

Yes, account verification is required upon request for deposits and withdrawals.

How do I submit required documents for verification?

Upload documents directly in your personal profile under the Documents page.

Is there a possibility of my documents being rejected?

Yes, documents not complying with legal standards will be rejected.

Can I temporarily close my account?

Yes, contact customer support to temporarily close your account for a specified time.

How do I permanently close my PlayAmo account?

To permanently close your account, contact customer support. Note that this action is irreversible.